Front Baby Carrier Backpack

Item Specifics

SHIPPING AND DELIVERY

Our advantage is that we leverage our relationships with premium manufacturing partners from all over the world and the steep discounts we get as a result are passed on directly to you - our valued customer.

How do you ship packages?

Shipping method will vary depending on ordering country and item ordered. Methods include shipping through a USPS partner (epacket), Singapore Air, and the customer's local registered mail.

Shipping times will vary depending on your location and what item(s) you ordered. Because we ship directly from our partners' facilities from various countries throughout the world, please allow between 3-6 weeks for your purchase to arrive.

SHIPPING EXTRAS

Currently, we do not offer faster shipping times, but that option will be available in the near future as we continue to build our fulfillment infrastructure. Thank you so much for your understanding and we promise your patience will be rewarded. Tracking information isn’t available for every country and delay in updates. Additional fees such as customs fees may apply for international orders and we are not responsible for such fees.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of FREE SHIP TRADE (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of https://www.freeshiptrade.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A few reasons why buy from us:

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

Brand new products are available on a regular basis.

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

Knowledgeable and professional support team is always happy to help you.

Check your order status online. As easy as that!