Our advantage is that we leverage our relationships with premium manufacturing partners from all over the world and the steep discounts we get as a result are passed on directly to you - our valued customer.
Shipping method will vary depending on ordering country and item ordered. Methods include shipping through a USPS partner (epacket), Singapore Air, and the customer's local registered mail.
Shipping times will vary depending on your location and what item(s) you ordered. Because we ship directly from our partners' facilities from various countries throughout the world, please allow between 3-6 weeks for your purchase to arrive.
Currently, we do not offer faster shipping times, but that option will be available in the near future as we continue to build our fulfillment infrastructure. Thank you so much for your understanding and we promise your patience will be rewarded. Tracking information isn’t available for every country and delay in updates. Additional fees such as customs fees may apply for international orders and we are not responsible for such fees.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Europe | 10-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Better q in the pictures. Spectacular its capacity, quality and design. He arrived super fast, before the store's date.
Good
The backpack is completely as shown. Meets all requirements and expectations. Can be strongly recommended.
On the first impression, the backpack is very decent, the seams are sealed, the zippers are working. A little spoils the impression of brutality of inserts in the sidewalls, but it is rather a claim for delivery, apparently somewhere pressed. But the delivery time was impressed, 18.07 ordered, 23.07 courier brought home to moscow. Somehow it does not look relevant side pocket with aluminum lining, for a bottle of 0,5 l, for me, so it would be better to have this pocket longer (in the whole wall of the backpack), to easily remove the umbrella, but apparently for designers of rain does not exist :).
Great bag. I bought 2 pieces.
Fast Delivery. Bag looks very good!
Great material fast delivery great backpack and beautiful!!! Best Q expected
Great backpack great material loved the product
ok.
Quality is good. Delivery by courier within a week. I recommend
Perfect
Everything is very fast and high quality. Delivery 10 days. Backpack quality. 17,3 laptop came in. Lightning is not soaked, the bottom is reinforced, the landing is comfortable. Because of the color and shape, the backpack does not seem big. In general, the thing is worth its money. I recommend the suppressor.
The performance looks good, the use will show. And-it's really big and roomy. I hope it will adequately replace me with a shoulder bag, and then every time after 2-3 (rarely-4) flights/transfers/trips to the airport shoulder and neck fall off-hand luggage i always have about 10 kg, it doesn't work any less...
Very good quality
Excellent, the backpack is full of useful features, and very intelligently designed!
It's very similar, it has good finish is, it's just that pr is enta some wrinkles marked by the trans by te. But they don't affect aesthetics.
The backpack is delivered, we will check. The store is well done. If you write him-responds
Quality backpack