Our advantage is that we leverage our relationships with premium manufacturing partners from all over the world and the steep discounts we get as a result are passed on directly to you - our valued customer.
Shipping method will vary depending on ordering country and item ordered. Methods include shipping through a USPS partner (epacket), Singapore Air, and the customer's local registered mail.
Shipping times will vary depending on your location and what item(s) you ordered. Because we ship directly from our partners' facilities from various countries throughout the world, please allow between 3-6 weeks for your purchase to arrive.
Currently, we do not offer faster shipping times, but that option will be available in the near future as we continue to build our fulfillment infrastructure. Thank you so much for your understanding and we promise your patience will be rewarded. Tracking information isn’t available for every country and delay in updates. Additional fees such as customs fees may apply for international orders and we are not responsible for such fees.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Europe | 10-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Very roomy and thought out.
Excellent backpack, roomy, looks cool, courier delivery, 3 days, thanks to the store, i advise!
It's cool. The backpack was delivered for a week, the child liked it. I advise the store.
looks like good quality
The backpack is beautiful, quality and very functional. I liked the whole family. Delivery is very surprised!!! Ordered on july 28, received in yekaterinburg on august 1.
ok krásny a kvalitný
I am very satisfied
Delivery is very fast. Quality and design are excellent.
Good one
Very roomy!!! Cool backpack))) i recommend, my husband is delighted, now i want myself!!!
Very good quality! She took her son to school. The son is happy. Came quickly. Track tracked. I did not communicate with the store.
Super shipping from the moment of order 15 days. The store is 10 points for promptness. The product corresponds to the description. i recommend.
The order was issued 26.07 from russia, received 30.07-free delivery by courier to the moscow region. Took the backpack to the schoolboy-fully corresponds to the description and photos. Zippers while working well, a lot of pockets. The fabric looks durable. The backpack is light, but the shape holds, soft back. The smell of a new thing, not hymn. In the office for the laptop will completely include all textbooks, a large office will fit a sports uniform or replaceable shoes. I am satisfied with the order, i recommend the store. Everything is clear and fast.
Everything is fine, the backpack is best for your money, good sewing
Great backpack. Very roomy, comfortable, beautiful. Quality is very good, there is nothing to complain about. And delivered to the apartment, which was unexpected.
Good backpack, quickly arrived. All norms
It's very good backpack thanks! And i'm on end
Thank you very much!
Good Very! Fast delivery!
Delivery time-5 days to volgograd. The appearance is strong, the back is reinforced with a hard corrugated plate. The seams are perfect. Zippers are plastic, but very good, the stroke is amazing, as in oil. One of the handles is reinforced with a cable. Yusb is working, and inside the cord is sufficient length to connect devices. The straps have a huge stock in length, which is very pleasing. Compartment for small documents and stationery without complaints, everything is at hand and intuitive. At the time of use-a solid five. Appearance: as chinese wisdom says: "taste and color-we are all confucius!", and personally i really like. I recommend both the store and the backpack!
The backpack is excellent, roomy as in the description.